Shipping & Delivery Policy

At Bask Cheesecake F&B Trading L.L.C, we prepare every cheesecake fresh and deliver them using temperature-controlled, refrigerated vans to ensure the highest quality.

1. Delivery Areas

We deliver across the UAE, including all 7 Emirates.

Delivery fees vary by location and are calculated at checkout. You also can find them on our Orders & Delivery page.

2. Delivery Timelines

2 day preorder required

Our small sizes (CCs) are also available on-demand via delivery partners (some areas Dubai only, during operating hours).

Delivery Windows

Deliveries in refrigerated vans occur between 10:00h and 18:00h.

You will select your preferred date and time slot at checkout.

3. Shipping Method

We use qualified refrigerated vehicles to maintain product safety and texture quality.

Upon delivery, please refrigerate immediately.

4. Failed Delivery Attempts

If the recipient is unreachable:

Our team may attempt to contact you if possible
Redelivery fees may apply
Due to product sensitivity, we cannot hold items for extended periods

No refunds are provided for failed deliveries caused by incorrect information or unavailability.

5. Contact

Questions? Email us: weare@bask.ae

Refund & Cancellation Policy

Every BasK cheesecake is handcrafted with care. Because our products are perishable and made to order, our refund and cancellation processes are designed to maintain quality and fairness.

1. Cancellations

Cancellations accepted up to 48 hours before the selected delivery slot.
After that, production has begun and cancellations are not possible.

2. Refunds & Replacements

We offer refunds or replacements in the following situations:

Incorrect item received
Item damaged during delivery
Quality issues attributable to production or handling

To request a refund or replacement, email us within 12 hours of delivery with:

Order number
Description of the issue
Photos of the product and packaging

Approved refunds are processed to your original payment method within 5–10 business days.

(Processing time depends on your bank.)

3. Non-Refundable Situations

We cannot offer refunds when:

The customer provided incorrect delivery details
The recipient was unavailable during the delivery window
The product was not refrigerated immediately
Damage occurred after delivery
The order is canceled outside the allowed timeframe
For subjective preferences

4. Delivery Issues

If there is a delay caused by our delivery partner, we will assist to resolve it.

However, we are not liable for delays caused by factors outside our control (traffic, road closures, weather).

5. Contact

For refund or cancellation queries, email us: weare@bask.ae